FAQS

App

I forgot my password, how can I retrieve it?

Easy! Visit our website app.sunee.com and click forgot password or simply logout within your app and tap forgot password!

What are my payment options?

In-app purchase via the Apple Store or Google Play. Alternatively you can purchase your subscription from our website and pay by credit card.

I’m a member, what next?

Love that for you! You’re going to be the best healthy cook on the block with Sunee’s weekly updates! You will have unlimited access to Sunee for your subscription period! Make sure you favourites recipes you love to create your own unique database or personal recipes! As we love to say… it’s TREATTIME!

I’m having trouble with my payment but all of my card details are correct?

We occasionally find some banks, particularly outside of Australia, are a little more cautious with purchases. We would recommend contacting your bank to advise them of this issue and authorise the payment. If you’re still having these issues simply email us at support@sunee.com

What if I change my mind on Sunee?

Let’s be real, we highly doubt you will have a change of heart! However, if you do simply email us at support@sunee.com

What happens if I don't have access to the internet? Can I still access my app?

To utilise and view Sunee recipes, you will require internet access and service, however you can still search through our healthy hacks tab freely . You can also favouritise recipes to your personal ‘favourites list’. This is saved on your own device within the app so you won’t require the internet to view them! If you know you’re going to be out of service for a while, we suggest saving your desired recipes to your favourites list so you can view them at any time!

My App is frozen/crashing?

Bummer! We’re sorry! Email us at tech@sunee.com and a member of our team will be there to help!

I’ve created an account on the website but can’t log in via my app?

Be patient young grasshopper, good things come to those who wait. Ok, but seriously, just wait a few minutes while your information is magically transformed into a Sunee profile! Make a banana smoothie and come back to the app to see if your profile can be accessed! If you STILL can’t get in then email us at support@sunee.com

What happens when my subscription runs out? Do I lose all of my recipes and my favourites list?

Like any paid subscription app, you have access to our incredible recipes, articles and tools for the duration of your selected subscription package. Once your subscription ends, you have the option to re-subscribe to continue using Sunee. If you chose to re-subscribe, your profile will remain the same with all of our fave recipes secure in your favourites list. However, if you do not re-subscribe, you will no longer have access to Sunee, which includes the Sunee recipes.

Food

What if I don’t have time to cook?

Good news! Sunee has a variety of recipes that can be made fresh, made to freeze as well as meal prep options. For the busier humans who still like fresh meals, we suggest prepping your meals to cook at your convenience.

Can I add/swap things in my recipes?

Sure! Just remember the nutritionist has approved things based on the original Sunee recipe so adding or substituting ingredients may alter this!

How many calories are in each recipe?

Here at Sunee we don’t count our calories or track macros. Eating whole, healthy foods intuitively is our core belief. We encourage you to tune in with yourself, listen to your body and eat intuitively. If you are interested in counting your calories, we recommend consulting with your health care professional, an incredible nutritionist or dietician!

What dietary options are available on Sunee?

-Gluten Free (GF)

-Dairy Free (DF)

-Vegetarian (VG)

-Vegan (V)

-Nut Free (NF)

-Modern Paleo (Paleo)

-Low FODMAP

I’m Pregnant! What should I eat?

Woohoo! Congratulations from the Sunee team!
We recommend that you consult your health care professional about this one to ensure you are getting suitable information tailored to your pregnancy for you and your baby!

Other

Who is your nutritionist?

Our nutritionist Dee approves all of the recipes here at Sunee. She is one of the biggest foodies we know with so much knowledge to share! Learn more about Dee’s story here!

Who writes the Sunee Hot Topics?

Great question! All of the Hot Topics are written by Millie occasionally another member of our Sunee healthcare professional team including dietitians, naturopaths and nutritionists. You’re going to love them. Take a look at some of our favourites here!

What is Nourish Me?

Nourish Me is a list of healthcare concerns commonly experienced by females. Each concern is accompanied by a wholesome suggestion to help combat the issue and support your body. This component of the app was created and written by our fave Naturopath, Hayden Keys. Learn more about Hayden here!

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